Enterprise GO Help Center

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Enterprise GO Help Center

GO App

GO App

General

Auto or manual – How to find the gearbox type in the GO app!

My reservation was canceled ?

Why is my chosen vehicle category not available in the app?

Can I change my reserved car before the rental start?

Rental only for Switzerland ?

Is there a kilometre limit?

Changing or updating credit cards in the APP?

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Digital Key

Close and reopen the app

How do I properly lock my vehicle?

Do I always need an internet connection for my digital key?

Location authorisation in the settings

What currency are the rates on Enterprise GO in?

Is it possible to rent commercial vehicles for transport?

Can I transport pets in the Enterprise GO vehicle?

Enterprise GO vs. Classic Booking: What's the difference?

Enterprise GO icon in the Appstore/Playstore?

Can I add or remove extras at a later date?

How do I start the car?

Booster seat

Log in on one device ONLY

I can not open the car with the digital key ( iOS)

I can not open the car with the digital keys (Android)

Your digital key at EnterpriseGO: Everything you need to know!

I cannot open the vehicle. What can I do?

No connection to the car in the underground car park. What can I do?

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Verification

Is a residence permit sufficient for verification?

Rental Start

When will I receive my digital key?

When and where do I see which vehicle I get?

Registration

Your email address is unique

Google or Apple account: Everything you need to know about signing in!

Tablets with Enterprise GO?

Download App

The Right App for Enterprise GO!

In which countries is the GO app available?

Termination of rent

Correct termination of your rental

Emergency number

EMERGENCY-Help

Emergency Helpline