Damage Discovered Caused by Others – What to Do?

If you discover damage to the vehicle caused by a third party during your rental period with Enterprise GO, you should follow these steps:

Take photos from various angles to provide evidence of the vehicle's condition at the time the damage was discovered.

Depending on the severity of the damage, it may be advisable to contact the police and file an accident report.

Let us know and open a ticket through our Help Center. Include all relevant information about the damage, such as photos, reports, and documentation.

Upon returning the vehicle, we will assess the damage and handle it according to the protection package you have selected.