Our customer-centric philosophy ensures a seamless match between branch locations, technological solutions, vehicle options, rental periods, products, and account management. This dynamic approach ensures that we effectively meet the specific mobility requirements of your business and its traveling staff.
If you need to modify, extend, or cancel a future reservation that hasn't commenced yet, you can use the same method you used for the initial reservation. For changes or extensions to ongoing rentals, kindly contact the rental branch directly.
Our selection encompasses a diverse range of vehicles. For specialized commercial options, Enterprise Flex-E-Rent provides adaptable long-term rental solutions tailored to your business's demands. The Business Rental Programme is customizable to your company's specific vehicle needs and accompanying features.
Payment methods are contingent on your business rental account setup and the country of rental. We collaborate with your company to ascertain the most suitable payment approach and implement it as agreed upon.
To address invoice questions, you can reach out to the branch where you rented the vehicle, your dedicated account manager, or utilize our specialized business support teams in each country. These contact details are provided in the welcome documentation upon joining us.
Upon account activation, eligible accounts will receive their account particulars. We'll subsequently provide secure, password-protected booking methods for car rentals on your account.
Emergency Road Assistance is available globally. The relevant contact details will be furnished by the rental branch. While roadside assistance is included in the rental for mechanical breakdowns, it doesn't cover driver negligence or intentional misconduct, which may incur additional fees.
Drivers are typically required to sign the rental agreement. Exceptions include instances where a delivery & collection service is arranged or if the driver is an Emerald Club member with a Master Rental Agreement at participating locations.
Some accounts opt for their own insurance, as agreed in the contract terms. Coverage varies based on your corporate account agreement, generally encompassing liability and collision damage waiver. Certain usage and age limitations may apply.
Mileage limits, if any, will be discussed with your account manager during setup and priced accordingly.
One-way rentals are permitted, though associated costs may apply depending on your corporate account agreement.
Enterprise allow extra drivers (subject to age/car class restrictions), potentially with added costs as per your corporate account terms.
Our commitment to the highest cleanliness standards is unwavering. The Complete Clean Pledge entails enhanced cleaning protocols, meticulous sanitization procedures, and focused attention on over 20 high-touch areas. These measures prioritize the health and safety of all stakeholders. Learn more here.
Our account management varies based on account size and expenditure. Depending on your agreement level, your account manager can provide innovative solutions to meet your mobility needs.
